0. What items are you missing? 1. Are you on Xbox or PS? 2. Digital or disc? 3. What version of the game did you get? 4. Which retailer did you buy it from? 5. Are you certain the retailer you bought it from even offer the items you are missing in their pre-order promotion? 6. How many codes did you put in? 7. What were the codes supposedly for? 8. Are you game-sharing with another account? 9. Do you know what game-sharing is? Please give me your definition. 10. Go to your downloads and tell me the details of each D2 item. 11. If you have a physical copy usually the coldheart code is separate and is in the box. 12. The ghost is exclusive to certain retailers (like GameStop) usually they hand out the code either: in the box, on the receipt when you bought it, or in a email saying you purchased it. Go check. 13. Bungie won't hand out free codes so don't bother asking. 14. Do you have a lvl 20 character AND did that same character beat the campaign? 15. Did you go to Lord shaxx (for the ghost) and the Gunsmith (for the gun) or Amanda holiday in the tower (for the sparrow)? 16. Have you tried deleting and redownloading the game and all it's respective dlc and items? 17. For PS4 players have you tried restoring your licenses? [url]http://manuals.playstation.net/document/en/ps4/settings/license.html[/url]