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10/25/2017 9:52:17 PM
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What do you expect? Look at the way the community has been acting since the launch of D2. If I sat there and yelled at you and called you names at your place of work would you help me or tell me to eff off?
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That's a bad excuse. Have you ever worked in customer service? See how long you last if you refuse to respond to a customer because he/she yelled at you.
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Uh, that's not how customer service works. Nobody is expected to tolerate straight up abuse.
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[quote]That's a bad excuse. Have you ever worked in customer service? See how long you last if you refuse to respond to a customer because he/she yelled at you.[/quote] Most of my adult life has been in customer service of some form or another. I've had to tell ass holes to get the hell out of my place of business on countless occasions.
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That's "internet BS".
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i would tell you to f uck off, the problem with that though it isn’t my job to respond to you, it is his...
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Oh sorry did I hurt your feelings and that's why you want to tell me to eff off?
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It was the same way when D1 was out in 2014, but they were here. They were part of the community and these forums, and you felt like they were at least listening.
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No they didn't. As a matter of fact people were bitching for responses from Bungie back then too. Nothing has changed. You act like an ass hole you get ignored and your posts over looked, that simple. Gamers as a whole in the past several years have grown increasingly toxic to the point they are making the news regularly for their behavior and actions.
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If its your Job then YES. Sit there take it and provide feedback.
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If its my job then no. Why the hell would I sit there and let some ass hole talk to me like that? His job inst to be insulted and threatened. Feed back is not bitch and crying like a spoiled child.
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Well I don't know what "your job" is, but if you have worked in customer service for any stretch of time; the one thing you're told is the "customer is always right, even if they're wrong" and 9/10 times they're wrong. But that doesn't mean you can tell them to "eff off"; not unless that's the last customer you're ever planning on dealing with at that job. I don't blame Bungie for ignoring all the toxic posts, I mean how are you suppose to respond to something like "like this post if you think Luke Smith should be fired"? But this might come as a shock to some of you: but not every post that talks bad about Destiny 2 or Bungie is toxic. Some people are genuinely upset with the game, want it to do well, and so go into great detail explaining exactly why they're upset; and they still get ignored and called toxic by all the delusional fanboys on here. And the fact that Bungie is shying away from topics like these, only offering a vague "we're working on it" if anything while saying crap like "the real endgame is friendship" or "You're just playing the game wrong, Destiny is a collection game" only further breeds toxicity.
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If you have ever worked in customer service they very first thing you will learn if the customer is usually wrong and will lie their asses off to get what they want. Nice customers get what they want, ass holes never do.
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Did you even read my comment? I said the customer is can be an a-holes and that I don't blame Bungie for ignoring toxic posts. What I'm saying is the "nice customers" are getting treated like the a-hole customers and are being ignored.
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Are they? Us "nice customers" are being drowned out by the ass holes. We can't make a single post with out it being flooded by ass hole comments like "D2 is bad and they should feel bad" or "They got your money they don't care" "fire Luke Smith" and the list goes on and on. Any post the Devs do makes is instantly filled full of hate just like Cozmos post here. Everyone bitching claims they want Bungie to reply and when they do they get attacked. Think about it.
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And what do you define as a "nice customer"? Someone who will sit complacent and be happy with the pile of turds Bungie served on their plates? You think Luke Smith crys himself to sleep at night cause some 14 year olds on the internet don't like him? Bungie is not some helpless child getting bullied over the internet. They are a AAA games studio who needs to learn how to communicate changes they are planning on making to their game to their community. They don't have to respond to every single post, that's just unreasonable. They have TWAB for a reason. Instead of telling us that "changes are on the way", tell us what those changes are. Show us at least some examples of some things you are working on to get our opinion on them and I garentee you that you'll at least see some positivity come back to this community.
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Oh you mean like they did with the twitchcon live stream?
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look at it this way.....the community manager is the equivalent of a customer service rep. sometimes you talk to nice people other times you talk to real jackasses. regardless you are there to help....pass out info etc. you need to let the bs go in one ear and out the other and give factual answers to the question. if they still dont like it then thats on them, you have covered your end of the deal.
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Call up your cell phone provider and when some one answers start calling them name, threaten them with violence and the possible loss of their job then tell me how quickly they hang up on you.
