It was the same way when D1 was out in 2014, but they were here. They were part of the community and these forums, and you felt like they were at least listening.
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No they didn't. As a matter of fact people were bitching for responses from Bungie back then too. Nothing has changed. You act like an ass hole you get ignored and your posts over looked, that simple. Gamers as a whole in the past several years have grown increasingly toxic to the point they are making the news regularly for their behavior and actions.