Well I don't know what "your job" is, but if you have worked in customer service for any stretch of time; the one thing you're told is the "customer is always right, even if they're wrong" and 9/10 times they're wrong. But that doesn't mean you can tell them to "eff off"; not unless that's the last customer you're ever planning on dealing with at that job. I don't blame Bungie for ignoring all the toxic posts, I mean how are you suppose to respond to something like "like this post if you think Luke Smith should be fired"? But this might come as a shock to some of you: but not every post that talks bad about Destiny 2 or Bungie is toxic. Some people are genuinely upset with the game, want it to do well, and so go into great detail explaining exactly why they're upset; and they still get ignored and called toxic by all the delusional fanboys on here. And the fact that Bungie is shying away from topics like these, only offering a vague "we're working on it" if anything while saying crap like "the real endgame is friendship" or "You're just playing the game wrong, Destiny is a collection game" only further breeds toxicity.