Did you even read my comment? I said the customer is can be an a-holes and that I don't blame Bungie for ignoring toxic posts. What I'm saying is the "nice customers" are getting treated like the a-hole customers and are being ignored.

Are they? Us "nice customers" are being drowned out by the ass holes. We can't make a single post with out it being flooded by ass hole comments like "D2 is bad and they should feel bad" or "They got your money they don't care" "fire Luke Smith" and the list goes on and on. Any post the Devs do makes is instantly filled full of hate just like Cozmos post here. Everyone bitching claims they want Bungie to reply and when they do they get attacked. Think about it.

And what do you define as a "nice customer"? Someone who will sit complacent and be happy with the pile of turds Bungie served on their plates? You think Luke Smith crys himself to sleep at night cause some 14 year olds on the internet don't like him? Bungie is not some helpless child getting bullied over the internet. They are a AAA games studio who needs to learn how to communicate changes they are planning on making to their game to their community. They don't have to respond to every single post, that's just unreasonable. They have TWAB for a reason. Instead of telling us that "changes are on the way", tell us what those changes are. Show us at least some examples of some things you are working on to get our opinion on them and I garentee you that you'll at least see some positivity come back to this community.