And what do you define as a "nice customer"? Someone who will sit complacent and be happy with the pile of turds Bungie served on their plates? You think Luke Smith crys himself to sleep at night cause some 14 year olds on the internet don't like him? Bungie is not some helpless child getting bullied over the internet. They are a AAA games studio who needs to learn how to communicate changes they are planning on making to their game to their community. They don't have to respond to every single post, that's just unreasonable. They have TWAB for a reason. Instead of telling us that "changes are on the way", tell us what those changes are. Show us at least some examples of some things you are working on to get our opinion on them and I garentee you that you'll at least see some positivity come back to this community.