It's quite amazing that Bungie were apparently able to conduct a manual, thorough investigation of what these people were doing when they reached the character selection screen and then ban them. It really looks like Bungie need to rework the security measures like you say. A consultation with a good PR firm that can advise them on how to positively interact with disgruntled customers wouldn't really go amiss either.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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