I got pissed at Cozmo once. He answered my of my post and his answer felt like if he hadn't taken the time to read my post. He just gave a generic answer that he copied and pasted from somewhere. It took me a long time to realize, he does the best he can. I imagine he goes through a lot of information a day, and I can't hate him. He alteast answered, and Bungie eventually patched what I was complaining about.