Well they did use my name....because I would start the call with, this is Kevin. I was paid minimum wage. I wasn't even a sales man or anything. I was literally calling customers to remind them that they needed to send back their original phone or they would be charged for keeping it and the replacement. It was just a reminder call to try and save you from an extra charge. It didn't matter what I was calling for, I was just cursed at all day everyday for stuff I had nothing to do with. Ya, cosmo is definitely there. He just has 1k people doing it a day instead of 300.