I remember one time I was talking to a customer service rep for Xbox and he kept thanking me for basically just not being a jackass. I just don't understand why people yell at customer service and public relations people like everything is their fault and they can fix all your problems instantly. I mean seriously, they're human beings too. People treat them like garbage and then wonder why it takes hours to solve their problems. People don't work very efficiently when they're being screamed at by an entitled douchebag.