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11/8/2017 12:23:40 PM
13
Customer support experience or should I say lack of it
Hi there.
I'm a veteran gamer, playing mostly FPS and some RPGs since mid 90's I've seen all kind of games including Doom, Half-Life, Counter-Strike, Team Fortress 2, Overwatch and even latest Quake Champions.
I always looked for new FPS games and even pre-ordered Destiny 2.
I consider myself slightly above average, been at 3.1k-3.2k in Overwatch but I didn't grind competitive that much.
I never used any kind of cheating software to gain advantages and always vouched for fair play.
I always looked for a challenge, even in single player games: modded Skyrim to make it harder several times than vanilla game, played latest Divinity on hard difficulties.
(If anyone wants proof I can link my reddit account with post history so you can see it yourself).
That said I've never been banned or restricted in any online games.
Before this Tuesday.
I've been restricted from PvP activites in Destiny 2 without any explanation given. I didn't receive any emails, only small in-game notification that I can't queue The Crucible because of my violations. The problem I don't even know what my violations were.
I don't have friends playing Destiny 2, hell I have only few gaming friends. I was really disappointed when I found out the game lacks basic social features like clan chat. Gladly I opened one of the Russian-speaking streams (yes, I'm Russian) and found a group of community clans. So I joined one of them, this weekend we made a fireteam with some of my clanmates with FPS experience on Discord and went to Trials of the Nine. We did 8 wins flawless before our first lose. Is it our violation? Or our violation was that in one [1] of the matches the enemy team didn't even load [we didn't even see their nicknames]? Should I intentionally play worse? Can someone at Bungie explain what we did wrong?
And now I kinda lost any interest I had in the game because I've never felt so offended in online games. That bitter feeling when you don't understand what you did wrong and nobody tells you. I do understand that the restriction is temporary but I can't be sure I won't get restricted again because I don't know why I got it in the first place.
I already created a topic in PC Support with other details including link to the matches [ https://www.bungie.net/en/Forums/Post/237870918?sort=0&page=0 ] but all I got was silence and some racial slurs.
Does Bungie and personally Cozmo support these slurs? It seems so because one of the russian-speaking streamers was banned as well and he live streamed all of his matches. It was probably the worst customer experience I ever got in online games.
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I'm sorry you didn't take the time to look into this mess before buying the game. Had you done your research you'd have learned about the checkered start of this franchise and the 3 year journey to get the game into a halfway decent position. Further research would have shown you that D2, was a major failure as a sequel and whatever progress that was made in the 3 years of D1, was washed down the drain. Please take this lesson to heart and pay heed to all the negativity that is currently on the forum, it's there for a very good reason.
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1 ReplyYou're new here so I'll make this short. It's been this way since day one of this franchise. There's no appeals process. They never tell anyone anything. Unbanning is very rare in of it's self. There's no point in staying. There was no point in joining in the first place considering Bungie doesn't know how to make a PC port of a already shitty game.
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Bungie's focus: 50% on ads/trailers 30% on micro-trans/future DLC 20% on appeasing streamers Sorry man, your T.S.O.L. RIP Destiny- can Battlefront 2 be this bad?
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Yea this game SUCKS and Bungie HATES fun👎🏻
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Edited by AniMainer: 11/9/2017 10:24:13 PMbump, the last one. it's really irritating playing the game and not knowing if I'll be able to play tomorrow
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They really are slacking in this department, the only thing I can think of, and I'm not accusing, is that someone else in the team DDOSd the other players without you knowing? I believe they have been banning whole teams even if 1 person does something wrong.
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1 ReplyEdited by Deadmennwalking: 11/9/2017 7:49:09 PMSo yet another poor innocent player that has been banned. Funny how I haven't yet reviewed such a players match history without finding an "interesting" match history. Please provide a link to your trials history (destinytracker) so that we may review the match history for any "interesting" matches. Do you have any game mods on your PC? Perhaps this is the reason for your restriction? Perhaps you are a cheat? I don't know but Bungie has reviewed your match history and decided that you are. Have fun and may RNG be forever in your favor.
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No, Bungie nor the moderators support anybody using racial slurs. If you feel you have been attacked personally, you should immediately report that person's activity. Several different ways, easiest is to do it directly from their post.
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Edited by VeraalFins: 11/9/2017 4:56:22 AMYeah, I'll bump this. Poor job on Bungie's part. This explains the rest of my group calling bungie a husk of its former self. On the flip side, it's good conversation material. Got banned here, too, by the way. Pre-judge if you like- just know that my stance is that I've never cheated, and don't even do the PvP. http://destinytracker.com/d2/profile/pc/VeraalFins-1939 Edit:Incidentally, I've also been recently playing Divinity 2 concurrently with Destiny. Perhaps there's something there?
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Even though PvP's total trash, you've still been robbed of a portion of what you paid for. Same could be said for those who haven't been banned as well, really. [i]"But, but, but... we only ban da cheaters..."[/i] Yeah, Bungo, you can go [b]f[/b]uck yourselves. Don't expect any sort of response period. Myself, I haven't been able to play on Io or the EDZ without the audio cutting out and the game eventually freezing since launch. From what I can tell, this's triggered by the Cabal mining rig events during Flashpoints. But no matter how many tickets I open, I never get a single response. PS4 Pro players have it pretty bad too—they can't even load into the tower, two months after the goddamn release of the game. Then you have all the bans, memory leaks, poor performances—the list goes on and on. And not a word from Bungo besides the usual PR horse shit. What a complete and utter [b]f[/b]ucking joke this is. This's incompetence in the games industry at its finest. How one of the most respected dev studios in the business can turn into this sniveling shit is beyond me. Let the numbers decline until they're forced to respond.
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18 RepliesUnfortunately Bungie DOES NOT AND WILL NOT discuss or overturn bans and restrictions. The person at the bottom said it best "someone on your team must've cheated without you knowing" it sucks and there isn't anything that can be done
