If you are logging into the same account you've always used or had the characters on and the characters are not there then someone has deleted them. If it wasn't you then you'll need to change your passwords just in case. Bungie do not restore deleted characters.
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On my account it shows no characters but i think its confused nc all of my stuff is still in my vault lol. Sorry for the inconvenience i figured it out.
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There has been noone to delete them and i change my password frequently i know how to keep my accounts secure ive play world of Warcraft for many many years.
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Well if you didn't do it then that leads to either a friend doing it thinking it's a prank and you'll get them back or someone has had access to your account. Whatever the reason bungie won't give you your characters back.