I know, I know, hypothetically, yes, he coudl’ve. But have we ever read or heard or seen any evidence of Shaxx removing his helmet? In that one lore collectible where Mara Sov... [i]invites[/i] Shaxx over, it says “The helmet stayed on.” Now this may just be some suggestively misleading language, but what if its not? What if Mara Sov was [i]hoping[/i] for Shaxx to take off his helmet? Is there some secret he hides behind that one-horned mask? We don’t know what race Shaxx even is, do we? The whole thing seems rather suspicious...
Edit: the specific lore entry is The Mark of the Great hunt. And on an added note, it says he’s drinking coffee...but with a helmet on?
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There is a theory that, shaxx is the one talking in the dark forest when you go get your sunbreaker subclass. If you listen carefully, his voice sounds different, probably because he has his helmet off. But, as he says, he likes lady efrideet, and they like their helmets