They realize, they just don't care....
Because ya know....casuals ruined the....game. *gasp*
But I agree, and have been saying that for months, acknowledging there is an issue is much different than complaining about the issue.
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Yeah the whole casuals ruined the game thing makes no sense. Bungie making the game more casual ruined it and content creators definitely didn't help when they were in open support of the new system for a while until they abandoned ship too.