You have no manual investigation because you have no support. (players could provide directx.logs and other necessary logs in private to prove it was a fake positive.) I got banned for nothing(close beta-open beta). Never even got past the login screen to make a char. I was using no tools, I never do, I am a legit player. Why not discuss a ban??? You don't want to admit you are wrong! Or you just don't care! Tha't why support is required. Then you would have found out that you banned players for nothing. And bans could have been overturned, on a case by case base where necessary.