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9/16/2019 11:44:12 PM
1
Cannot Complete Cross Save
I am unable to complete the cross save process.
I have a PSN account that is banned for backcharging playstation? (I guess happens automatically if there is a backcharge). I thought this was a fraudulent charge, since I don't even own a playstation anymore.
When your account is banned, you cannot even log in to playstations website.
So the option to do get past the "Authenticate Accounts" section of the cross save process is impossible, since all of the accounts have to be authenticated. Since I cannot even log in, I cannot authenticate that service.
When I go to my account options, I cannot unlink my psn account either, since it requires authentication. (like mentioned above, literally impossible.)
Can I get anyhelp unlinking my psn account. I have been playing D2 on PC pretty much since it launched on pc.
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Hi there, Thanks for your report. You must be able to authenticate your account to unlink it. I would suggest reaching out to Playstation Support regarding the banned account. If you are unable to gain access to your Playstation account, then you will not be able to unlink it from your current Bungie.net profile. If you're trying to set up cross-save, then your only option will be to create a new Bungie.net profile and then unlink/relink the accounts you actually want to that new Bungie.net profile. Please note that if you decide to create a new Bungie.net profile, you will lose access to the code-granted bonuses you've redeemed on Bungie.net because they are tied to your account.
