Hey i really doubt u could help me or even read this but I pre ordered Shadowkeep and its not here and doesnt even say i own it but i have all the normal updates just dont have the dlc. Though i checked my installed add ons and it even said that both shadowkeeps were there so i uninstalled them so i could reinstall them but now nothing is there and its jist gone forever idk what to do the money had came out my bank when i pre ordered just help please thanks
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You should reach out to Microsoft customer support if they charged you for the transaction but the license wasn’t applied to your account.