I pre-ordered the deluxe edition package on steam and I logged in on the day of the releases but the servers were down and crammed full. I do not have my items for the Two-Tailed Fox or the exclusive gear. I never got anything and I want to know why and if I can get my items.
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You should get your deluxe edition loot after completing the first mission, you should find your loot at the vendor on the moon.