So, my friend is trying to complete the Scarlet Keep strike to advance further in the campaign. But this game is doing everything it can to prevent him from completing it. Normally, his character would be stuck for a while as he enters the area “Tower of Woe”. As he is stuck, the game then crashes and PlayStation refers it as an error. No mater how many times I try to help him In the strike, he still gets stuck and his game crashes in the same exact area every single time. I even tried soloing it and having him join up when I get to the actual boss fight (using the backwards time cheese), and the game still fights him and does not let him join and is in a infinite loop in orbit when he joins my Fireteam and his ship hovers over the moon. And eventually gets sent back to the orbit screen for being “inactive”. I don’t think much can be done to fix this, I hope this can get attention to be fixed.
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If he's getting kicked out of the game at the same spot, it sounds like his game is corrupted. First thing to do would be to completely delete and reinstall the game to see if that fixes the issue.