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Edited by ZenatheShadow: 11/10/2020 8:43:31 PM
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Solo Flawless Prophecy and Server Issues

[i]I've never posted here before so I'm not sure I'm in the right category. Let me know if I should post it elsewhere! This happened on PC.[/i] [b]TL;DR:[/b] I think I completed Solo Flawless Prophecy, but the servers didn't register it. The triumphs didn't show up last night and they aren't here this morning. Is there anyway to get my missing emblem and shell? [b]Edit:[/b] Slight clarification! I completed the run without using a checkpoint or dying, and without returning to orbit. The boss's health dropped to zero, but the encounter never ended and the triumphs didn't register. [b]Full Context:[/b] Last night, I attempted the last possible run I could get of Solo Flawless Prophecy before downtime, after practicing all weekend. I'd waited until after the mini-patch went live to avoid the short downtime, got in through the queue, and started my attempt. For awhile, things were normal, and I made it all the way to final boss, rarely seeing any notices that there were issues contacting the servers. Since this was the last chance, I took it slow, and got to the final boss by about 9pm Eastern. That's when the servers started having real issues. My guess is this was when everyone was trying to get on to witness the live event, and I started getting constant warnings about disconnects. With no time to wait, I pressed forward and started the encounter. For awhile, things were fine. I got through multiple damage phases, and was feeling good about my chances. Then I got to a room where the psion's didn't spawn. Or at least, that's what it looked like. They actually did, but they popped in several minutes after they were supposed to. The knights were giving me issues too, not registering any shots from my Mountaintop. Still, well of radiance saved my ass and I got to the final damage phase, and dropped the boss's health to zero! Or so I thought. Because the Kell Echo didn't vanish. It stayed there, taking damage, but having no health, and continued shooting me. Its teleport attacks went through cover, and dark entropy kept stacking even though there was no safe zone. And I died. With only 30 minutes to go before the servers shut down for 14 hour maintenance, there was no time for another run. I checked for the triumphs, but didn't see them, and hoped they might show up the next morning after the patch. But they weren't there this morning either. So what do I do? Can I get my emblem and shell? Can I get anything to show this 30 hours of practice wasn't lost to server issues? I'd love some help. And also why can't I submit a ticket for this? ... Sorry, I shouldn't start that rant after this novel, should I?

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  • Edited by koko: 11/10/2020 8:35:53 PM
    Hi there, Unfortunately, since you didn't claim the triumphs before the servers went down, you will not be able to get these triumphs. Your solo run may have been invalidated. You would have needed to have done it in one sitting, without leaving for orbit or using a checkpoint. The server issues may have caused problems here.

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