Alright and if they can't do anything am I just suppose to end this empty handed?
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Not at all. I'd encourage you to make a new post if they are unable to resolve the issue, but I do believe they are capable of resolving it for you.
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Where should I make the post bc I just got off of a talk with a support and they keep telling me to check purchases which I've done but still no items
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I would suggest under Eververse help then as that's more related to purchases.