I just recently started going through the new light campaign even though I am an experienced player to see how the new intro missions go. Immediately I ran into Shaw Freaking Han. To say I was not impressed by this new character was an understatement.
This guy is the worst. He talks like a jaded veteran, but because of his lackadaisical planning in the Cosmodrome he got some of his fireteam killed. He looks bland, talks bland, has the blandest personality. If limp white bread toast could come to life, it would be Shaw Han.
Compare Han to someone like Saint 14. Now that's an interesting character. Imagine starting the campaign and having Saint 14 take you under his wing. Now that would have made an impression. That was a true veteran, one you'd believe in. Not Shaw Han, the boy scout trying to talk tough.
This is such a missed opportunity. New characters are not added into the game very often, so to settle on a half-baked character like Han is such a shame. Oh well. At least the intro campaign is short and you don't have to see Han much after that.
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He kinda sums up d2 npcs pretty well. Why bother creating a back story or some legendary character when they're just going to end up being a bounty vendor. Just look at S14 and Osiris, the talk of legends in d1 then by the time we actually meet them in d2 they have a little cutscene then give out bounties, woo!