I'm having the same issue except I can't verify the old xbox account because it's my ex girlfriends and she won't answer so I had to restart and it's bull -blam!-. I've been trying to get help for a month now but because you have to just wait and try to get lucky with a dev seeing your fourm post it's almost impossible to get help when you need it. They know that if they have an email or phone number people will complain constantly about the game.