Hey dude can you help me, I’ve been having this issue for months. So it says my cross save is connected with the right account. Even on the app it has my PlayStation account on there but it has a random fresh character everytime I log on the PlayStation.
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Your cross save is set up correctly, with your steam account as the main account. If you are not seeing your steam characters when you log into PlayStation , it means you’re logging in on a different PlayStation account than you have linked to your profile.