Hey,
To receive the completion rewards, every mission in the campaign must be completed in legendary difficulty.
If you're referring to your warlock, it seems you have not completed the first mission, "The Arrival," with them in legendary difficulty. Use the node in the Throne World director map to launch and complete the mission, and you should be able to pick up your rewards from Ikora in the tower after.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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