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Edited by Spawn:
6/22/2022 3:12:54 AM
4
Bungie, please replace A2B Fulfillment with a better provider
A2B Fulfillment is the order fulfilment service for items bought from the Bungie store. There are always delays in delivery, and we never get anything we order fast enough. I do understand that there is "manufacturing" time involved, but A2B is too slow once items are supposed to be ready to ship. Bungie, can you please end your contract with A2B fulfillment and replace them with someone like Amazon that is in the business of selling and delivering stuff?
To give an example: I pre-ordered the steelseries mouse in February. I got an email on April 15 that the mouse has left the factory and is on its way to the distribution center. I got an email on May 25th that the item has been shipped with a tracking number. As of today, June 21, the carrier is still stating that they are waiting for the package from the shipper and I still have not received it.
It took 40 days supposedly for A2B Fulfillment to create a shipping label, and after another 25 days (a total of 65 days) they still have not got the box with the mouse out of their warehouse. On the other hand, right now both Amazon and SteelSeries's websites are selling the destiny branded mouse directly with 2-day shipping. A pre-ordered item should arrive before when it is available elsewhere, and it probably would have if A2B Fulfillment was able to do the job. Can you please just use Amazon, etc that is purely in the business of selling and delivering physical products instead of the current vendor?
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bungie has consistently had the worst customer service of any game I have ever played.
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Something that bungie consistently tries to do with these products is take better/more ethical service over cheaper and faster ones. A lot of the things they make, specifically with clothes for example, are made in country by people who are skilled at making and designing those things, rather than sweatshop workers in China. That's why their runs are so limited, and why they're so expensive. I've ordered from them many times, and have almost always been satisfied with what I get. But that delay is the price we pay for that kind of thing. Amazon is a company which has been known to disregard the value of their employees, which has led to serious attempts to unionize, and even more serious union busting by law firms which Amazon has hired. It's not exactly the most ethical service, and I personally, as much as it sucks when we're just trying to get our products, will be completely fine if they don't partner with such a notably vile company just for the sake of consumer convenience.
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1 ReplyEdited by Spawn: 6/22/2022 3:15:15 AMI’ve relocated this topic to the Companion Forum since it’s about Bungie’s Services with their websites (their online store) and relevant feedback. The Help Forum is not for tickets or concerns over the Bungie Online Store.
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They blame the pandemic, but that excuse is getting old.
