I have the same problem. Returning player, I purchased the Season of the Haunted about 15 days ago and reached season 17 rank level 65. I can't retrieve my unclaimed items including 3 exotic engrams as my level progress is reflected as level 1. So aside from not getting the rewards, you are insulted by seeing you only reached level 1 after all your efforts. It doesn't even show the correct paid and free tracks as what is shown is the one with the exotic on level 1. Makes you really feel haunted. Please make this right, Bungie. Stop reminding me of why I left after Forsaken.