The DIM website can't get my character information, and the Destiny 2 app can't load my character information, but I can see my guild information in the app, and find my fireteam. The error code prompts 1618, please ask GM to help me solve it.
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I was helped to fix this by shifting all the weapons from all the characters in the storage.
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Hey there. Could you go in game, go on each character and swap whatever emblem they are currently using to a different one, and then re-try the app? It seems that making a little change like that, fixes the problem for most.