Was this for a ban appeal? If yes, there is no guarantee you will get a response. If you don't get a response within a month, your ban was correctly placed and will not be removed.
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To my knowledge, all tickets will be wordlessly set to "Closed" if they've been rejected, which is not the case for her, it's just sitting there as "Open".
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Hi Im Swat
Bungie fan. Been here for 16years! - old
Yes, that just means it hasn't been seen. As I stated, there is no guarantee of a response. If it's closed without a response, your ban was correctly placed and will not be removed.