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3/22/2023 1:40:39 AM
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What do I do if one of my characters was deleted/missing ( no one else uses the account and I'm 100% certain it wasn't done manually) I played on it the night prior and logged out as usual and the next day when I checked the app my warlock was gone then o logged in the counsel and it was still gone. The warlock was my D1 main character and in D2 as well.
English
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Unfortunately Bungie cannot restore deleted characters or items. https://help.bungie.net/hc/en-us/articles/360048717732-Deleted-Item-and-Character-Policy It is important that players take the time to secure their account. https://help.bungie.net/hc/en-us/articles/360048721292
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[quote]Unfortunately Bungie cannot restore deleted characters or items. https://help.bungie.net/hc/en-us/articles/360048717732-Deleted-Item-and-Character-Policy It is important that players take the time to secure their account. https://help.bungie.net/hc/en-us/articles/360048721292[/quote] Thanks but it wasn't deleted manually or by anyone else I played the night before and when I logged in the next day my warlock was missing it happened to another player and they got their character back from Bungie due to the character deletion bug.
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After investigation there was no deletion bug. Characters can only be deleted manually.
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That was confirmed to be a anomaly one-time issue and required multiple teams and multiple hours to fix. Your items unless found to be a similar situation wont be restored.
