Bungie, please for the love of all that is good, let us change our appearance and race in game already. Even if it's a one time deal, each time you change facial features and such, it has ruined the appearances we had previously.
Make it cost silver for all I care, just each time you change the faces, give us the opportunity to adjust how we look, rather than having to permanently keep a helmet on because you caused our toons to look horribly ugly.
A lot of the community simply wants to have AT LEAST ONE character appearance change, and most of us are okay with it costing actual money to do the change. 5k silver would be fine to me, or even more, I don't care about the cost, I just want to change my appearance at least once....
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