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Edited by Hi Im Swat:
6/5/2023 1:24:22 PM
4
Deleted characters cannot be restored no matter what. Your characters are gone forever. You are fully responsible for your account at all times. I highly recommend you review your security and add as much as possible. Just having a password is not enough, no matter how many characters long it is.
See Bungie's official policy below regarding deleted characters and lost items.
[quote]Deleted Item and Character Policy
Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled.
Bungie does not provide the following services:
Restoration of deleted characters
https://help.bungie.net/hc/en-us/articles/360048717732-Deleted-Item-and-Character-Policy[/quote]
English
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I know what that says. I also can't help when my account is hacked. I also know that they have the ability to restore characters that have been deleted. They have done it before.
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Edited by Hi Im Swat: 6/5/2023 1:29:02 PM
Hi Im Swat
Bungie fan. Been here for 16years! - old
[quote]I also know that they have the ability to restore characters that have been deleted. [/quote] No they don't. Your characters are gone forever, that is the official policy and it has never changed. Bungie will not make an expection for you. If they did, they would have to do it for everyone else. Sorry, but your characters are gone. [quote]They have done it before.[/quote] That was only because someone made up a false claim their characters were deleted by a game bug. Bungie fully investigated that claim and found the individual made it up. Bungie has stated numerous times that they would never be able to do that again due to how complicated and long the process is. Your characters are gone. In the future, make sure you have as much security as possible. Account security is your responsibility. Sorry for the bad news. -
My account was heavily secured, but they were still able to do it, and they were able to do it regardless of how complicated they claimed it was. They are still able to do it. It also doesn't hurt to at least try and see. You are not an admin or work for Bungie so I appreciate you taking the time to tell me the policies I have already read. I am waiting to hear from them. They also changed my name on my account so to even change that I would have to pay to change it and again shouldn't have to considering I didn't do it and it was hacked. So please have a nice day.
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Edited by Hi Im Swat: 6/5/2023 1:54:38 PM
Hi Im Swat
Bungie fan. Been here for 16years! - old
[quote]My account was heavily secured[/quote] If that is the case, then you willingly gave them access to your account. If you did, you should note that account sharing is strictly prohibited by both the platforms and Bungie. Account sharing could lead to a ban. Just a friendly note there. [quote]They are still able to do it. It also doesn't hurt to at least try and see.[/quote] They will not do it. They have said this numerous times to other people in the same situation as yourself. Your characters are gone. [quote]. You are not an admin or work for Bungie [/quote] Correct, but a user doesn't to be when the company itself has repeated the same message over and over. "Deleted characters [b]cannot[/b] be restored." - That is the official policy and it has not changed since Destiny 1 day 1. There are zero exceptions to this policy. [quote]. They also changed my name on my account[/quote] We only get one name change. Once it has been used, that's it Bungie will not offer you another name change no matter what. You can read that policy in the [url=https://help.bungie.net/hc/en-us/articles/7648312251284-Bungie-Name-Guide]Bungie Name guide.[/url] No, you cannot pay for another name change. One name change means one name change. That's it. [quote]So please have a nice day.[/quote] Thank you and I'm sorry you lost your characters forever.
