Sorry that happened to y’all. Enforcement teams are just trash to deal with in my experience. Not just bungie. Xbox takes the cake for the worst support I’ve interacted with. No way to contact that enforcement team, even the support staff at Xbox don’t have a way to contact them. You have to have a strike against your account that is eligible for appeal and since I didn’t have any strikes I was SOL.
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Try PlayStation, a policy for them is you literally can’t have a ban reversed even if it wasn’t legit