Are you playing on the platform that you bought the silver on ? I don’t think silver balance works via crossplay (eg if silver bought on PS it won’t show if you log onto D2 on PC) but I might be wrong about that.
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It wasn't on PS either. I only get it for Xmas from grands every year. Started Season of the Wish with 64k Bright Dust, too. Sad little trolls need their console dropped in the ocean