Pretty sure people heard story like this many times, but i am hoping for some pointers atleast. Friend of mine played the game for long long time, and about a month ago his account got hacked by some cheater that did his thing in trials and got him banned. Unfortunetly now support ignores my friend completely even when pointing out to check log-in location from the incident day. At this point any pointer to some better support contact or a way of approach would be appriciated, that is if any exist.
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Feels like there should be more than "that is all he can do" when ignored for 8+ days, while providing evidence and even pointing out that it was not him on multiple fronts (example: having to wait multiple days to unlink hackers EGS account without support offering any assistance). If all appeals are all manually reviewed (which i highly doubt at this point) something would most likely happen. Ignoring like this wont help neither side.