[quote]I don't know why it appears canceled if I didn't make any cancellation. The refund does not appear on my card summary either, but I have the exceptional ones in my account in the final form that they delivered along with the DLC but now it appears canceled[/quote] Preorders were cancelled shortly after the delay was announced. You are on Xbox, meaning you were not charged when you preordered. You will only be charged for preorders about a week before release.

That is a provider issue, like Sony or Microsoft, you gotta take it to them since that’s where you bought it from.

When Bungie announced the cancellation the platforms cancelled most/all preorders. You will need to check with them to see if you were charged and not refunded properly

Microsoft doesn't charge your card until it's around the release date. You would need to contact Microsoft if they charged you & didn't refund you when they canceled the preorder.