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12/20/2024 9:36:19 AM
1
Cross Save Annual Season Pass Not Activated
My character progress is on Epic. Today, I purchased The Light & Darkness Collection on Steam. After enabling Cross Save, I played through Steam, and while the DLC was activated, the Annual Season Pass was not. Please, help me resolve this issue.
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2 RepliesHey there, by buying it first before setting up cross-save, the passes and dungeon key got associated with Steam. When you set cross-save up and chose Epic as the Active account, it made Steam's profile go dormant, and it took the passes with it. Cross-saving first would have meant the passes got linked to Epic, the Active account, even when purchased on Steam. Please check the following link and use the form provided, explain what I have described above, that the add-ons are on the dormant account. Passes and dungeon keys count as in-game/Eververse purchases even when bought through a platform store bundle like on Steam. https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items
