I know this is nothing new, but it's cute that you implemented a quitting crucible match warning screen that states "leaving a match early negatively impacts player experience".
You know what negatively impacts player experience? The god awful connections where every enemy player has a .5-1 second advantage. And if it isn't that, it's being matchmade against players that are so ridiculously good it's like I don't even have a weapon.
My 40 year old -blam!- should never be put up against players above a 1.5 kd. Period.
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You’ve got a 1.33 efficiency, if you don’t want to go up against 1.5’s then you’re arguing for strict SBMM to be put in. But you also complain about the connections and with any SBMM and in particular strict SBMM it makes the lag even worse! You need to pick 1 and accept you can’t have everything you want.