I have bought final shape annual pass on xbox which states "dungeon keys are included" but, now i see in-game that i need to buy 2 dungeons for 2000 silver to have an opportunity to enter them. Please help, what should i do to maybe restore purchases? Re-install the game ?
More details:
I did buy annual pass ony main account, which is xbox, it is linked with psn account. I turned off crossplay accidentally, waited 3 months to turn it on again and then after enabling i only have all episodes, but not the dungeons...
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Hey there. Did you buy it on XBox, and then cross-save with PSN, making PSN the Active account? I can see the key on your dormant XBox account. Could you check the following page and use the form provided. Explain what I have mentioned above, that the key is on the dormant account -> https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items