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Edited by BNGHelp3:
3/26/2025 1:50:55 PM
1
I purchased the Light & Dark Collection on sale on steam and am missing certain content.
I recently bought the Light and Dark Collection on steam and have not received all the content that was supposed to come with it. I am missing the Annual Pass and Final Shape Dungeon key even though it says I own them in Steam. I will be linking my steam support screenshots to show what I have vs what I have in game. Please help if you can, this was a lot of money for me and I do not want to miss out.
PS:I am aware that the Witchqueen and Lightfall dungeon keys were not included and I have no query or problem with that.
Edit: Added more pictures for proof of ownership and problem
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Hello there[url=https://cdn.discordapp.com/attachments/902560216871239752/989591085506515074/Hellothere.gif],[/url] It appears that your purchase was made prior to activation of cross save. This means your annual pass unlocks were applied to your Steam account's save file, which became dormant when you activated cross save to use your Epic character set. https://crimson.report/4611686018540637250/4611686018535928978 You can fill out the forum here: [url=https://help.bungie.net/hc/en-us/articles/360049497351]Missing Eververse/Addon Items[/url] and detail your situation and they may be able to assist.
