Hi there, Thanks for reaching out. The situation is as TuxyDoh described; the forums can't assist with Bungie Store-related issues. However, please try the potential workarounds TuxyDoh mentioned. To add, you can also try an incognito window as well as clear your browser cache, which may help the situation further. Otherwise, though, it's best to reach out to [url=https://bungiestore.com/customer-service?_gl=1*tzra76*_gcl_au*MTAyNjU2MTE5Ni4xNzQ0NjM4ODQx&_ga=2.222923099.1945702008.1746449392-362779913.1729083762]Bungie Store customer service[/url].