OS: Windows 11 Pro version 24H2 build 26100.4061
GPU: AMD Radeon RX 9070 XT Red Devil
CPU: AMD Ryzen 7 9800x3D
RAM: 32 GB
DxDiag log: https://pastebin.com/BpVcQaUk
Event Viewer log: https://pastebin.com/NHwmH6fg
Preface: I have no issues with any other games, CPU and GPU have been extensively tested, and prior to this update and preordering the new DLC, I've had zero issues playing the game.
Ever since the RotN update last week I've been unable to play D2 for more than 10 mins before the game freezes then crashes to desktop, no error code or anything from the game, and the PC itself never freezes or hangs (I've even tried running multiple games along side D2 at the same time, only D2 freezes and crashes). I've done far beyond the standard troubleshooting and so far I have tried:
* Restarting the PC
* Verified the games file integrity on Steam
* Clearing the download cache on steam
* Uninstalling and reinstalling the related drivers
* Rolling back the related drives to previous versions
* Uninstalled the game, deleted all of the folders related to the game, and reinstalling
* Uninstalling and reinstalling Steam
* Running scf /scannow
* Running DISM /Online /Cleanup-Image /RestoreHealth
* Running mdsched.exe
* Moving the entire steam library to the root of the SSD
* Moving the entire steam library to different storage device
* Disabling all antivirus and firewalls
* Disabling overlays
* Disabling AMD Crash Defender Service
* Rolling back Windows updates
* Doing a repair install of Windows 11
* Doing a clean install of Windows 11
* Turning off XMP/EXPO
* Updating the Bios
Keep in mind, all of the drivers/updates/settings that were rolled back/changed worked with the game fine in their most updated versions prior to the update. Once again, the GPU and CPU are less than 2 months old, I've already brought the entire PC into Microcenter to have it diagnosed, and it passed with flying colors. I've spent days googling Event error 1000 and Exception code: 0xc0000005, and at this point I have no idea what to do and I'm getting worried that I won't be able to play the RotN event, let alone use the stuff that I preordered.
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Hi there, Please try the following steps (ignore step 4 as it relates to NVIDIA cards): [quote]1. Enable "Game Mode" in Windows 10 or, if you already have "Game Mode" enabled, try disabling it. 2. If you use EVGA Precision for overclocking, you may want to disable that since it doesn't play well with Destiny 2. MSI Afterburner might be a good alternative to use. 3. In your Settings, cap your framerate to keep GPU usage below 90% to see if this helps. 4. If you have an NVIDIA graphics cards, see if the card stabilizes using NVIDIA's temporary debug mode. 5. Some players have reported that a mild underclock for GPU clock of around -100MHz and GPU memory around -50MHzz may help with this issue.[/quote] If the crashes continue, you may want to try re-installing the current GPU drivers or rolling back to a previous different set of drivers than the one you previously tried rolling back to.