With our guardians' faces showing up in more and more cutscenes, I think it would be really cool to have more options to customize them. More hair, tones, markings and presets would be awesome. Even just opening every race/gender's options for use on the others would be fine.
It would also be nice to be able to have my helmet off anywhere. There could even be more cosmetics available for your actual face. I'd pay for that!
And then one last thing, since every race has the same voice actor now, a pitch option would be useful and I think easy to add. My Awoken's voice is way too deep lol. But this is probably the least likely to be added.
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With ALL the other issues D2 has, character customization is not even close to the top of my wish list. Not even in the top 10 or 20 places. This would be a Huge waste of dev time and effort considering the lack luster releases of late.