There is one [b]major[/b] point he's ignored; that Bungie (specifically their management) abused the trust of the community for years. The reason people have such a 'hate -blam!-' because they have been actively hurt. When Beyond Light was launched, we were told the DCV was temporary for at least the gameplay content going in; that we'd get these things back once they'd been fixed to work with the engine changes the game needed. Bungie has constantly added systems in, only to pull them again when issues appeared instead of actually fixing them: many PvP changes fall into this category (e.g. ammo meters), but the biggest example, and the one blowing up in Bungie's face, is crafting, which could have been fixed in numerous ways suggested by members of the community, but has been chucked for the old pure RNG system that it was introduced to counter the enormous isses in. D2 grew with WQ, and I can imagine many of the more MMO-minded players who joined there feel suckered in. He points out that people talk about D2 the way smokers talk about cigarettes, but that is because Bungie management have clearly focused on loops that feed into addiction.