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7/2/2025 9:29:45 PM
2
Bungie.net not authorizing my Steam account
I am trying to enable cross save between my Xbox and PS5 accounts, but Bungie.net also wants me to sign in to my Steam that I’ve linked before to allow me to transfer my character data over.
Every time I try I get the same message
“AUTHENTICATION ERROR
There has been an error please try again later.”
Then it tells me to go to the help page where there is no help for the error code it gives me “ErrorCannotAuthorize”
I have tried my phone and my laptop. Between them I have tried chrome on both, Microsoft edge and safari.
Any help please?
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4 RepliesHello there, Thank you for reaching out. We understand you're encountering issues when trying to authorize your Steam account for Cross Save purposes. We're sorry to hear of this, as we can understand how this would cause concern. If you haven't already tried doing so, we would recommend seeing whether you still encounter this issue when using the Companion app. For more information and troubleshooting related to cross save, please see our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]guide[/url].
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4 RepliesHey there, what happens if you, rather than entering the Steam credentials there on the authentication page, log out of Bungie.net instead and log back in using those same Steam details. If it logs you back into this very same Bungie Account, then Steam will be automatically authenticated on the cross-save page. You'd only need to authenticate PSN and XBox. If however it logs you into a different account, or asks you about linking, then it's a different account to the one you've currently got linked.
