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8/11/2025 10:40:25 AM
1
XBOX Series X, stuck at "Connecting" Screen
hey, a friend bought the new year of prophecy ultimate edition and after he turned on the game, he's been stuck at the connecting screen forever and cant log into the game. does anyone have a fix for this?
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Hello there, Thank you very much for reaching out to us. I'm sorry to hear that your friend is having trouble getting past the login screen. If the issue is still occurring, to rule out any issues with the game files, we'd recommend trying to clear the consoles' game cache. I've included [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]a link[/url] to help with this if needed. If the issue persists, we'd also want to rule out any connectivity issues that may be causing this to occur. I've included a link to our [url=https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide]Basic Network Troubleshooting[/url] and [url=https://help.bungie.net/hc/en-us/articles/360049496751-Advanced-Troubleshooting-UPnP-Port-Forwarding-and-NAT-Types]Advanced Network Troubleshooting Guides[/url].
