I am an older guy that really enjoys your game. That said, my rank is 7 and have 350 points and find myself maxed out. I do not enjoy your higher tier things they are just too difficult for me. Tried to play a master tier fireteam op and was quickly reminded why I prefer playing solo. Could not do my fair share and one of my teammates was pissed hitting me and shooting at me. Can play solo ops master tier with a B grade which only gives me one point which I find a bit silly.
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I think many of the people on this forum [i]claiming[/i] to be "casual" players really aren't. Or at least, they don't have "casual" ambitions. I'm a casual player, I set goals in keeping with how much effort I'm willing to put in and once I reach that goal I just play for the fun of it. If I surpass that goal in the process that's great, but if not that's all well and good. Maybe the problem isn't so much the game as it is the player's mindset.