I believe my steam account has a soft ban and I’d like to have it removed. I’ve tried submitting a ban ticket and only get AI responses of zero help.
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There are no "soft bans" with Destiny. You are either banned or not. If you are banned you will receive a "Not so fast..." message. If you are experiencing Cabbage issues that is not a ban, that is a connection based error. There are no ai responses. There are some preformed replies based on questions that have guides to them. Regarding unlinking, that cannot be done any longer. As you have been informed, after March 25 all linked accounts are permanently linked. Further more, your account's characters are from your xbox account, removing cross save would render those characters only playable on xbox platforms.
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As of March accounts cannot be removed
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“Soft ban” You mean restricted? And if so, all you can do is wait it out.
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Hi there, Thanks for reaching out. Since March 25th's [url=https://help.bungie.net/hc/en-us/articles/35597981889300-Notice-Bungie-net-Account-Unlinking-Update-on-March-25-2025]unlinking update[/url], only Twitch accounts are now eligible to be unlinked from Bungie profiles. All other platform accounts, once linked, are linked permanently. Further, as Bungie entrusts players with the security and management regarding linking their accounts, we do not unlink any accounts on players' behalf. Thus, the Steam account in question will remain linked. Alternatively, if you are talking about a ban or restriction on your Bungie account, the way to submit an appeal request is via [url=https://help.bungie.net/hc/en-us/requests/new?ticket_form_id=360000654371]this form[/url]. However, please note there is no guarantee you will receive a response, especially if your ban or restriction will be upheld. Additionally, the forums cannot assist with ban/restriction appeals. Once you've submitted a request, you've done all you can, and will need to wait for a response. If several weeks pass with no reply, you can safely assume your ban or restriction will remain in place.