Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble installing the game. We'd first recommend trying to clear your consoles' game cache to see if it helps with the issue. I've included [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]a link[/url] to help you do this if needed.