Hello, I purchased the cosmetic item "Flutter By" from Eververse using Silver. After I used the consumable "Holochips", the item disappeared from my inventory/collections and I can no longer access it. Details: Item missing: Flutter By Purchase method: Silver Related consumable used: Holochips Date of purchase/use: [insert date if you remember] Since this item was bought with Silver, it should remain permanently available. Please help restore the missing item or provide a solution. Thank you